FAQ

ConnectCo offers three service packages :

• Classic Package: Free company incorporation!
• Signature Package: 1,888 credits plus free 1 year corporate secretary service compilation report & corporate tax
• Elite Package: 12,888 credits plus all Signature free services, nominee director, registered office address, EP & DP application.

No. Anyone can download the app and register for free as a Basic Member. However, to unlock full benefits, you must subscribe to a package.

Yes. Purchasing a Classic, Signature, or Elite package automatically upgrades your membership to the corresponding tier.

Packages are paid service bundles (Classic, Signature, Elite) that provide business services such as incorporation, secretary, accounting credits, and compliance support.

Membership reflects your tier inside the app and determines the benefits, vouchers, and credits, you are entitled to.

Yes. All packages require upfront payment. Signature and Elite packages are renewed annually. Add-ons such as accounting are charged separately.

You can:

• Incorporate a company for free and subscribe full compliance services
• Submit forms and documents
• Track service progress
• Engage valuable corporate related services and enjoy cash rebate
• Refer others and earn rewards

Yes, it’s free for all registered clients.

You can receive an instant estimated quotation for accounting services by completing the Accounting Cost Estimator in the App. Simply provide basic business information such as revenue range, number of monthly transactions, and industry type. The system will generate an estimated fee, and a dedicated customer service officer will follow up with an official quotation.

You may incorporate a company entirely through the App by filling in the incorporation form after signing up a classic package and paid.
The form will guide you to submit:

• Proposed company name
• Business activity
• Shareholder and director information
• Identity softcopy document
• Required documents and declarations

Once submitted, our team will review and proceed with ACRA filing. You will be notified when incorporation is complete.

You can reach your dedicated customer service representative directly via:
App → Chat / Messages → Dedicated Customer Service
You may also contact them through WhatsApp or phone via other channels such as WhatsApp & email etc.

All approved panel partners are listed under App’s Partner Services. You can browse categories such as recruitment, insurance, marketing, interior design, and more.
Click on any partner card to view their details and promotions.

Your active package, membership tier, and remaining validity period can be viewed under App’s Profile.

All remaining credits and transactions history are displayed in:
App → Profile → Credits

You can track ongoing tasks and progress updates under:
App → Profile → To-do

Yes. Each company requires one main controller (the approver) who manages the company’s account and permissions. Additional team members can also log in to the same company profile, but only after their access is approved by the main controller. Their access will have limited settings based on their assigned role.

Yes. Your user ID is tied to you as the business owner, and you may manage multiple companies using a single login. You can switch between company profiles in the App, but please note that each company has its own membership, benefits, credits, and subscription status, which are not shared across companies.

ConnectCo membership is a one-stop business service privileges program designed for entrepreneurs. Upon joining, members can enjoy exclusive perks such as service discounts, partner merchant vouchers, cashback rewards, and accounting credits.

There are four membership tiers in the ConnectCo App, and each tier provides different levels of support and benefits designed for business owners at different stages:

• Basic Member – Free upon registration.
  Suitable for new users who want to explore the app. Includes access to core app features, basic support, and selected partner vouchers.
• Classic Package Member – Activated upon purchasing the Classic Package.
  Ideal for entrepreneurs setting up a new business. Includes free company incorporation and access to selected essential compliance services.
• Signature Package Member – Activated upon purchasing the Signature Package.
  Designed for growing companies. Includes accounting credits, 1-year corporate secretary service, annual report, corporate tax filing, and access to member-only benefits and partner vouchers.
• Elite Package Member – Activated upon purchasing the Elite Package.
  Best for foreign owned or established companies seeking full premium support. Includes the highest amount of accounting credits, full compliance coverage, nominee director service, registered office address, EP & DP application support, and premium member benefits.

Simply purchase the corresponding package (Classic, Signature, or Elite) in the app. Once payment is successful, your membership will be automatically upgraded — no additional application is required.

Membership is valid for 12 months from the date of package activation. It does not auto-renew. You will need to renew manually if you wish to continue enjoying the benefits. Renewal reminders will be sent before expiry.

Once your membership expires all unused benefits & vouchers will be forfeited. The accounting credits will be cleared and cannot be carried forward. You will revert to Basic Member status. To continue enjoying full benefits, please renew your membership before the expiry date.

No. Membership is non-transferable and is strictly tied to the registered company account. Benefits and entitlements cannot be transferred, shared, or split with other companies or individuals outside the same company.

Yes. As membership benefits are not shared across different companies, each company must hold its own membership. If you operate multiple companies, you may choose to subscribe to separate memberships for each entity.

Accounting credits are prepaid value provided through the Signature and Elite packages that can be used to offset eligible accounting services. These include bookkeeping, accounting, GST tax filing, corporate action tasks, and other accounting-related work performed through our panel partners.

At the moment, credits are only provided through packages (Signature or Elite). Standalone top-up is not available unless officially introduced in future updates.

Credits can only be used to offset accounting-related services. They cannot be used for all panel partner services unless specifically stated. If you are unsure whether a service is eligible for credit deduction, please check directly with our customer service team.

Credits can only be used to offset accounting-related services. They cannot be used for all panel partner services unless specifically stated. If you are unsure whether a service is eligible for credit deduction, please check directly with our customer service team.

You will receive rewards when someone uses your referral code and successfully purchases a Signature or Elite package. The rewards percentage can go up to 70%.

You can view all referral transactions, reward amounts, and status under:
App → My Profile → Total Rewards Earned

Rewards will be transferred directly to your bank account after the referred user’s payment is confirmed. Processing typically takes around 30 working days.

No. There is no limit. You may refer as many people as you wish and earn unlimited rewards as long as the referral conditions are met.

You may contact customer service to add the code before payment. Once payment is completed, adding or amending a referral code is not supported, and we seek your kind understanding.

Partner services are services provided by independent third-party providers that have been carefully selected and onboarded onto the ConnectCo platform. These partners offer specialised services such as accounting, recruitment, insurance, marketing, property, interior design, and other value-added business solutions.

No. Partner services are not provided directly by ConnectCo. They are delivered by independent and licensed service providers. ConnectCo acts as a platform to connect users with these trusted partners and facilitate coordination.

All approved panel partners are listed under Partner Marketplace. You can browse categories and click on any partner card to view their details, promotions, and contact options. You may engage them directly or request assistance from customer service.

Partner services are performed independently by the service providers. While ConnectCo screens all partners, we do not provide performance guarantees.
However, we will assist in communication and ensure issues are addressed promptly

Please contact your dedicated customer service representative through the App. We will assist in coordinating with the partner on your behalf and help resolve the issue as much as possible. However, do note that partner services are provided by independent third-party providers, and certain matters may be handled on a case-by-case basis as they are not under our direct control.

If a partner becomes unavailable, ConnectCo will assist in recommending alternative panel partners where possible. Existing agreements or disputes will still be governed by the original service provider’s terms.

Yes. You are free to engage your own external service providers. However, services provided outside the ConnectCo panel will not be eligible for credits deduction, coordination support, member-exclusive benefits & cash rebate.

Yes. You may request a no-obligation quotation through the App or by contacting customer service. For accounting services, an estimated quotation can be generated instantly after you submit basic business information, followed by a formal quotation from our team.

Quotations are based on the information provided at the time of request. If the scope of work changes (e.g. higher transaction volume, additional services, backlog issues), the quotation may be revised accordingly. Any changes will be communicated in advance.

Unless otherwise stated, quotations are valid for 14 to 30 days from the date of issue.
Please confirm within the validity period to secure the quoted price.

Yes, payment is generally required in advance. ConnectCo packages must be paid in full upfront before activation. For accounting and compliance services, payment requirements may vary depending on the scope of work and may be collected either upfront or based on agreed milestones. Partner services are governed by the individual partner’s payment terms, and payment arrangements will be communicated clearly before the service begins.

Currently supported payment methods include bank transfer and PayNow (via QR code or company UEN number). The available payment methods may vary depending on the type of service engaged and the individual partner’s payment arrangements.

Yes, but only for eligible accounting-related services. Credits cannot be used for all services or partner services unless explicitly stated. Please check with customer service before confirmation.

At the moment, instalment payments are not standard and are subject to approval on a case-by-case basis. Please contact customer service for special arrangements.

Payments for ConnectCo packages should be made directly to ConnectCo. For partner services, payment is usually made directly to the respective service provider unless otherwise instructed.

Yes. An official invoice or receipt will be issued after payment confirmation. You may download it from the App or request it from customer service.

Payments are generally non-refundable once services have commenced.

If payment is not made within the stated deadline, it may result in service suspension, delays in processing, or re-quotation and repricing of the services. To avoid any disruption, please ensure that payment is completed on time.

If all documents are in order, incorporation can be completed within 3 – 5 working days.

We will require:

• Director and shareholder identification (e.g., Singapore IC or passport)
• Proof of address
• Valid registered office address
• Business name, nature of business and other relevant information

Yes. Foreigners can fully own Singapore companies. However, they’ll need to appoint a local director (we provide nominee director services if needed).

Yes. We offer full statutory secretary services including AGM & annual return filing.

Only the Signature and Elite packages include secretary service. The Classic package does not include this and is meant for incorporation only.

These are provided through our licensed panel accounting partners. We coordinate the services so you can manage everything through the ConnectCo platform. The bookkeeping service offered in monthly, quarterly, and yearly accounting packages, including GST returns.

The service of backlog accounting and GST support are available to help clients regularize their records and settle any past non-compliance.

Immigration services are handled by our panel immigration agents. They assist with:

• Employment Pass (EP)
• S Pass, Work Permit (WP), Dependent Pass & LTVP

 We can connect you with reliable PR application partners to guide the PR eligibility & document preparation.

Absolutely. Our team is happy to schedule a free consultation via Zoom, WhatsApp, or in-person at our office. Once you signed up a free account in the app, you have assigned with a dedicated account manager.

Simply click download app on our website to sign up an account, or WhatsApp us directly at +65 8827 8409. We’ll guide you through the steps.